Were you not at home? The carrier usually tries again, or takes your parcel to a parcel shop or locker nearby. Your tracking link shows what is happening with your parcel.
- Parcel shop: a parcel shop usually keeps your parcel for about a week. Your tracking shows until when you can pick it up.
- Parcel locker: the code to open the locker comes from the carrier. Don't have it? Contact the carrier and give them your tracking number.
- Another moment or address: the link in your shipping email often lets you choose a new delivery moment.
Were you at home after all? We unfortunately have no influence on how the carrier delivers. Read what you can do.
If your parcel is not picked up, it comes back to us. Read what happens then.