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My parcel says delivered, but I don't have it

Annoying! Often the parcel turns up quickly. First have a look here:

  • with your neighbours
  • in a safe spot around your home, such as a shed or behind the door
  • in your letterbox
  • with anyone in your household who may have taken it in
  • at the nearest parcel shop

Your tracking link often shows a photo or the place where the parcel was left.

Still nothing after 2 working days? Send us a message with your order number. We will take it up with the carrier; you do not have to do that yourself.

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