The returns portal is not working. What now?

Try these steps:

1. Use the right link: our returns portal. Old links from earlier emails sometimes no longer work.
2. Check your details. Enter your order number as it appears in your order confirmation (also try it without the #) and use the email address you ordered with.
3. Mind the deadline. You can register a return up to 14 days after receiving your order.

Still not working? Send us a message with your order number and, if you can, a screenshot of the error. We will help you further.

Did you receive the wrong size, colour or shoe? Here is how to exchange it.