That is a shame. We are happy to take a look. Send us a message with:
- your order number
- photos of the problem, for example a loose sole, a hole or a seam coming apart
- how long you have had the shoes and what you wear them for
We look at every report personally and let you know what we can do for you.
Was the stain or flaw already there when the shoes arrived? Then read what to do about a flaw on arrival.