How do I exchange or return my order? – Artin Athletics

You arrange exchanges and returns yourself in our returns portal. There you choose what you want and create your return label.

How to register your return

Register your return. Go to Artin's returns portal and look up your order.
Choose what you want: an exchange, store credit or your money back. Below you can see what each choice costs.
Pack your return. Put the shoes in the original shoe box and the shoe box in an outer box. Stick the return label on the outer box only, never on the shoe box.
Send your parcel as the returns portal tells you, within 14 days of receiving your order.

Once your return has arrived and been checked, everything is processed automatically: your new size, your store credit or your refund.

You choose	Cost	Good to know
Exchange for another size, colour or model	Free	The quickest way to get your new size.
Store credit for our webshop	Free	You get 5% extra value. Return shoes worth €129.95 and you get €136.45 in credit.
Money back	€9.95 contribution to the return costs	Within 14 days of your return arriving with us.

You register your return within 14 days of receiving it and send it within that time.
The item is unworn, undamaged and in its original condition. So try your shoes on indoors first, on a clean floor.
It is in its original packaging, such as the shoe box.
The return label is on an outer box, not on the shoe box.
Did you get something for free with your order, and does your order no longer meet the promotion's conditions after your return? Then send the free item back too. Otherwise we deduct its value from your refund.

If a return does not meet these conditions, we unfortunately cannot accept it.