Annoying! How and when a parcel is delivered is up to the carrier. We unfortunately have no influence on that.
So please contact the carrier directly. They can check what happened and arrange a new delivery with you.
- Open your shipping email and click the tracking link.
- Check which carrier is delivering your parcel and what the latest status is.
- Choose a new delivery moment through that link, or contact the carrier's customer service. Keep your tracking number at hand.
Is your parcel now at a parcel shop? Read what to do. If your parcel comes back to us, we will help you further.