I did not receive a return label or return code

Creating your return label or return code can take a few hours. Is your label still loading in the returns portal, or have you not received anything yet? Usually you just need to wait a little.

1.  Keep an eye on the returns portal. Check the returns portal again in a few hours to see if your label or code is ready.
2.  Check your email. As soon as your label is ready, you get an email from the returns portal. Check your spam folder too.
3.  No label or code after 24 hours? Send us a message with your order number. We will help you further.

Is the returns portal itself not working? Here is what you can do.